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AI Impact

The durable skills AI can’t replace

Communication, ethics and judgement have become premium capabilities — not because machines cannot imitate them, but because someone has to be accountable for them.

JT James Thornton FBIPSCouncil Fellow 14 Jul 2026 · 5 min read

The phrase "durable skills" has become a slogan, which is a shame, because the underlying observation is precise and useful. Some capabilities resist automation not because the output is hard to imitate but because the responsibility cannot be transferred.

Three that keep appearing

  • Judgement under incomplete information — deciding when the data will never be sufficient and a call still has to be made.
  • Ethical reasoning — recognising that a technically permitted action can still be the wrong one.
  • Communication that lands — getting a decision understood by people who will not read the analysis.
A system can draft the argument. It cannot stand behind it in a room where the decision goes wrong.

Why they are underdeveloped

These capabilities are rarely taught explicitly and almost never assessed. Most professionals acquire them by accident, from whichever manager they happened to work under early on. That is an unreliable way to build something an organisation depends on.

Assessing the unassessable

The objection we hear is that these are too subjective to certify. In practice they assess well through professional discussion, because the evidence is in the reasoning rather than the artefact. An assessor asking why you chose one option over another learns a great deal in ten minutes.

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